Episode 63: Flourishing Your Business Through People, Processes, and Performance w/ Garrett Delph

My guest on today’s podcast is Garrett Delph. Garrett is the founder of Clarity Ops, a company that provides process and performance consulting and implementation for high impact organizations. What is unique about Garrett is his unique ability to help businesses navigate the complexities of expansion, due to his own experience running businesses and having his chairman of the board tell him that he was the issue due to his own micromanagement that was hindering the business’ growth. In this episode we talk in depth about business scaling, the pain points that arise for businesses, and how if your business is not growing it’s dying. And be sure to listen to the end as Garrett shares his own definition of success that doesn’t just cater to his own well being but the success and well being of the people around him. So with that introduction, I hope you enjoy this episode of the self-employment success podcast with Garrett Delph.

https://clarityops.co/

https://www.linkedin.com/in/garrettdelph/

Transcript:

Leland Gross (00:01)

All right, welcome Garrett to the Self -Employment Success Podcast. Thanks for being here today.

Garrett (00:06)

Hey Leland, great to see you. Thanks for having me.

Leland Gross (00:07)

Great to see you, thanks for having me. Of course. Let's get started. Why don't you tell the listeners kind of who you are personally and a little bit about your business. Sure, happy.

Garrett (00:17)

Sure, happy to. So my name is Garrett Delph. I live here in San Diego, California. Have a beautiful family. have four great kids. Youngest is 14, oldest is 25. Very proud of her, by the way. She just graduated from Columbia, got her master's in genetic counseling. So that's, you know, we're proud parents about that one. She's back in LA now, so all good.

Leland Gross (00:21)

I was hearing.

man.

can imagine.

Garrett (00:46)

And what else? I'm a fellow entrepreneur and I have founded and run a company called ClarityOps where we focus on serving high growth companies that are struggling to scale. Usually there's at some point either a revenue threshold or operational threshold that's keeping them from breaking through to the other side, kind of that law of the lid thing.

Leland Gross (01:12)

Mm.

Garrett (01:15)

and typically it's rooted in some sort of operational infrastructure challenge that integrate with people, process or performance. And so we have built a thing called FAST frameworks. That FAST is an acronym for frameworks, assessments, systems and templates, ultimately that we have homegrown over the years.

Leland Gross (01:23)

Mmm.

Garrett (01:42)

to make it really easy to plug and play operational infrastructure in a business so people can get back on the rails, get back on track. And I'd say like our big differentiator for what it's worth is where a lot of strategic consultants bring strategy to the table and often very great strategy. It's often required of the business that received that strategy to go build it.

Leland Gross (01:51)

Mmm.

So that's great strategy to take a look at.

that receives that strategy to go build it. The how part, strategy is the one. Process is the how and infrastructure is the how.

Garrett (02:10)

kind of figure out the how part. Strategy is the what, process is the how, and infrastructure is the how, but it's catch -22 because businesses often struggle to build scalable processes, and that's often why they don't do it. So that's where we step in especially, is we can do the how part and build the how part so that a business can depend on those systems in perpetuity.

Leland Gross (02:26)

Mm -hmm.

Garrett (02:41)

and dependably into the future.

Leland Gross (02:45)

There's so many things that you're talking about that I want to riff off of because it does feel like, it does feel like, you know, any business, especially if you're not like acquiring an established business, if you're building a business from the bottom up, you most likely start in like the rice, like the rent and ramen phase. Like I'm just trying to like make this work and be able to pay for my life.